🎉 New name, same great service! Pine State Hosting is now Blueberry Bay Digital. Read about the change

Frequently Asked Questions

Everything You
Need to Know

What's included in your website care plan?

Everything needed to keep your website secure, fast, and up-to-date:

Daily Protection:

  • Automatic daily backups with 30-day storage
  • Security monitoring and malware scanning
  • WordPress and plugin updates

Performance & Reliability:

  • Fast, reliable hosting with 99.9% uptime
  • Speed optimization and monitoring
  • SSL certificate management

Expert Support:

  • Direct access to your dedicated web expert
  • Monthly performance reports
  • Monthly content tweaks and updates included
  • Quick response to any issues or questions

Bottom line: We handle all the technical maintenance and keep your content fresh so your website stays professional and current while you focus on your business. If something needs attention, we take care of it – you’ll never have to worry about your website going down or becoming outdated.

How much does a website cost?

Our Essentials package starts at $125/month ($1,500/year) and includes everything you need for a clean and modern website – build, hosting, ongoing maintenance, and support. Additional features and customizations are available to meet your specific business needs.

What affects pricing:

  • Number of pages and complexity
  • Special features (e-commerce, member areas, etc.)
  • Level of ongoing support needed

Our three main packages:

  • Essentials: Complete package for small businesses looking to get started on their first website
  • Professional: Can be customized for growing businesses with more complex needs
  • Advanced: Additional options for e-commerce and enterprise-level features with premium monitoring

Every website is different, so we provide custom quotes based on your specific needs and goals. The best way to get accurate pricing is to email us about your project, and then we can schedule a consultation to provide a detailed quote.

Ready to learn more? Contact us to discuss your project and get a personalized quote.

Can I make changes to my website myself?

Absolutely! But you don’t have to – that’s the beauty of our managed website service. You have complete flexibility in how hands-on you want to be.

What you can do yourself:

  • Edit existing content and add new pages
  • Upload photos and update images
  • Write and publish blog posts
  • Update contact information and business details

What we can do for you:

  • All of the above, plus any content updates you need
  • Technical updates and security patches
  • Plugin management and troubleshooting
  • Design changes and layout modifications

Your choice, your way: Many clients love being able to update their own content, while others prefer to email us their changes and let us handle everything. Both approaches are included in your managed service – whatever works best for your schedule and comfort level.

Training included: We provide training during your website launch, but there’s no pressure to use it. Whether you want to be hands-on or completely hands-off, we’ve got you covered.

How quickly can you get my new website live?

Typically, we can launch your new website within 4-6 weeks from our initial consultation, depending on the project’s complexity and how quickly we receive feedback and content from you.

Our process:

  • Initial consultation and planning
  • Design and development
  • Content integration and client revisions
  • Final testing and launch

What affects the timeline: Project size, content delivery, and revision rounds. Need it faster? We offer expedited timelines for urgent projects.

The key to staying on schedule: The faster you can provide content and feedback, the quicker we can get you live. We’ll guide you through exactly what we need and when to keep everything moving smoothly.

What happens if something breaks on my website?

We fix it – that’s what you pay us for! With our managed website service, technical problems are our responsibility, not yours.

How it works: Just email or call us when you notice an issue. We’ll investigate and resolve it as quickly as possible – site downtime gets our immediate attention.

You’re covered: Whether it’s a plugin conflict, security issue, or something stops working after an update, we handle all website problems at no extra charge.

That’s the peace of mind that comes with having a dedicated web expert managing your site.

Advanced plan clients receive 24/7 proactive uptime monitoring with round-the-clock issue resolution for mission-critical websites.

Do I own my website and domain?

Absolutely! You own both your website and your domain name. We never hold your site hostage or claim ownership of your content.

What this means: If you ever want to move your website elsewhere, we’ll provide all your files and help with the transfer. Your website, content, and domain are always 100% yours.

We’re your service provider, not your landlord. We manage and maintain your site, but you’re always in complete control of your digital assets.

Can you help migrate my existing website?

It depends on what you currently have. If your site is already built on WordPress, we can usually assess and migrate it to our hosting platform.

For non-WordPress sites: We focus on WordPress for clean, uniform management, so we’d typically recommend rebuilding your site using WordPress instead of migrating. This often gives you a better, more modern website anyway.

Our approach: We’re happy to review your current site and discuss the best path forward – whether that’s migration or a fresh WordPress rebuild. Either way, we’ll make sure you don’t lose any important content or functionality.

Bottom line: We want to find the solution that works best for your business, whether that’s working with what you have or starting fresh with a modern WordPress site.

Do you optimize websites for mobile devices and search engines?

Yes! Every website we build is mobile-responsive and includes basic SEO optimization as standard.

Mobile optimization: Your site will look great and function perfectly on phones, tablets, and desktops – no extra charge.

SEO basics included: Proper site structure, meta tags, fast loading speeds, and search engine-friendly setup so Google can find and index your site easily.

We make sure your website works well for both your visitors and search engines right from launch.

Do you provide email addresses with my website?

Yes! We can set up professional email addresses that match your domain (like [email protected]) for an additional cost, and we manage everything for you.

What’s included: Email setup, spam filtering, and ongoing management. You get professional email addresses that match your website domain, making your business look more credible.

We handle the technical stuff: No need to figure out email servers or settings – we take care of all the setup and maintenance so your email just works.

How is this different from just buying hosting from GoDaddy or Wix?

We’re not just hosting – we’re your complete website partner. GoDaddy gives you server space and leaves you to figure out everything else. Wix gives you DIY tools. We build, manage, and maintain everything for you.

What you get with us:

  • Professional website built specifically for your business
  • Someone who actually answers when you need help
  • All technical maintenance handled for you – updates, backups, security, troubleshooting
  • A local Maine expert who understands your business

With GoDaddy or Wix: You’re on your own for design, technical issues, updates, and problems. With us, you get a dedicated web expert managing everything so you can focus on your business.

Bottom line: They sell you tools. We provide complete service.

Interested in what we have to offer?

Every business has a unique story to tell online. Let's chat about your goals and create a digital presence that sets you apart from the competition.